Terms of use and delivery

Delivery terms in brief:

More detailed delivery terms

1. Delivery time

The delivery time for repair services is 5-14 working days. We always strive for the fastest possible service and logistics. We will contact customers as soon as possible by e-mail or telephone if the product cannot be repaired as desired. In this case, the product is returned to the customer.

2. Delivery methods

Delivery and search takes place at the nearest package point, the price varies according to the order. 4-10 €

The customer leaves the product at the nearest parcel point. The order can be picked up when the customer has received the arrival notification and the code with which the parcel machine can be opened. The price specified on the website depends on the size and filling level of the parcel machine's tray and the possible overflow of parcels to other outlets.

Home Delivery

Home delivery is subject to the terms of the third party. The order can be picked up from the post office in addition to the week of arrival for 2 full calendar weeks, after which the shipment will be returned to the sender.

3. Complaints

All complaints regarding the order or delivery are requested to be reported within fourteen (14) days of receipt of the repaired or cleaned product, in one of the following ways.

The customer has the right to complain if the condition of the repaired product has deteriorated or been damaged during handling or if the repair work does not meet the requirements specific to the repair. The customer must be able to demonstrate the error of the service provider, for example by taking comparable pictures of the product taken before and after. As tailoring is handwork, the customer acknowledges that their specific repair or alteration might not be comparable to the pictures shown on the website or anywhere else by StichMe.

If the repair is incomplete or defective, Menddie will perform a new repair free of charge, including postage.

4. Order cancellation

4.1. Right of withdrawal

The customer has the right to cancel his order without a specific reason until the package station sending code has been used and / or the product has been shipped. If the customer successfully cancels the order, he will be refunded the price of the service in full. If discounts have been applied when ordering the service, they will be taken into account.

To cancel an order, the customer must contact Menddie customer service:

4.2. Effects of withdrawal

If the customer successfully cancels the order, he will be reimbursed in full for the services received from him, including delivery costs (except for the additional costs that the customer has chosen a delivery method that differs from the most advantageous standard delivery method we offer). If discounts have been applied when ordering the service, they will be taken into account. We will refund using the payment method used by the customer in the original transaction, unless the customer has expressly agreed otherwise, and in any case without the customer incurring costs. If the customer successfully cancels the order, he will be refunded the price of the service in full. If discounts have been applied when ordering the service, they will be taken into account.

To cancel an order, the customer must contact Menddie customer service:

StichMe Repairs Oy also reserves the right to cancel the customer's order without a separate reason for 14 days, returning the customer's performance and product to the customer.

5. Payment methods

Products and their postage are paid when ordering.

Menddie's online payments are outsourced to third-party service providers to protect customer security. For this we use the Stripe and PayPal. Menddie is allowed to add other 3rd party payment solutions as it sees fit.

7. Contact information

StichMe Repairs Oy
Ruukinlahdentie 7A 16
00200 Helsinki

info@menddie.com