Terms of Service

Summary of the Terms

1. Delivery time

The repaired items will usually be delivered in 5-14 business days. The customer has the option to get email updates regarding the order. Registered users may also track their order from the website.

If the item can’t be repaired in the intended way, we will contact the customer by phone or email. The order will then be adjusted if possible, or the item will be returned.

2. Delivery methods

Courier services are provided by Matkahuolto. The customer gets an activation code that can be used to send the package from any Matkahuolto service point or locker in Finland.

The customer may choose to receive the return shipment either to the point of departure or to a location of their choosing.

The customer is responsible for preparing and packaging the items for the initial shipment. For example, the packaging used can be a plastic or paper bag with the activation code written using a pen. The packaging and sending instructions are provided to the customer after creating the order.

If the order consists of repairs to multiple service providers, the customer delivers the packages separately for each service provider.

3. Repairs

Repair services are provided by partner service providers. The customer chooses which repair service to use. Menddie may redirect repairs to a different repair service than the customer has chosen, if necessary.

The service varies depending on the choices made by the customer. The customer can include special requests or remarks with the order.

Repair services may also charge the customer for an additional service based on exceptional needs, or due to inaccurate customer description. The customer is not obligated to pay for the additional service, in which case the repairs will not be completed, and the order will be canceled.

4. Complaints

All complaints regarding the order or delivery should be sent by email to info@menddie.com within 14 days of receiving the repaired items.

The customer is entitled to reimbursement if the repaired product has been damaged during handling or if the work does not meet the description of the repair. The customer must be able to prove the service provider’s mistake, for example by presenting pictures of the product taken before the service. Because the repair services are unique in nature, the customer agrees that the individual repair will not look identical to the sample pictures.

If the repair does not meet reasonable expectations, Menddie will provide an additional repair or refunds the cost of the service.

5. Cancellation

The customer has the right to cancel the order for any reason within 14 days of purchase, unless the repairs have been started.

To cancel their order, the customer must contact Menddie’s customer service at info@menddie.com.

Menddie Oy reserves the right to cancel an order partly or completely if the ordered service is no longer available, the service provider finds the repair to be impossible, or if the service provider refuses to repair the product for any reason.

The canceled order will be reimbursed, by customer’s requests, either to the original payment method, or as a gift card. Any discount codes are reactivated, but their validity will not be extended.

The value of the order will be reimbursed partly or in full depending on the nature of the cancellation.

6. Payments

The services sold on Menddie.com require payment. Payment is made when placing the order.

Menddie uses the following third parties as payment processors. By using the specified payment method, you agree to the terms and conditions of the payment processor.

Stripe, card payments
https://stripe.com/payment-terms/legal

PayPal
https://www.paypal.com/in/webapps/mpp/ua/useragreement-full

Checkout Finland, bank and mobile payments
https://www.checkout.fi/ehdot-ja-sopimukset/maksuehdot

7. Contact Information

Menddie Oy
Otakaari 5 A 418 a
02150 Espoo

Business ID 3107635-8

info@menddie.com

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