Frequently asked questions
Who repairs my clothes?
You can choose the person repairing your clothes freely when ordering.
Where can I send the package for repair?
You can send your package from any Matkahuolto package station or service point across the country. There's a map on the front page.
How long does it take for my order to return to me?
Usually 3 to 14 days. The length of the repair process varies depending on your location and the service provider's schedule. Usually, it takes anywhere from a few hours up to a week for the service provider to fix your item.
Can I track my order?
Yes. You may check and track your order from the link that can be found on the purchase confirmation.
Can I order other repair services than just for textiles?
Yes. We have shoe repairs and jewelry repair services available too. We are looking to expand the selection of the services with eager entrepreneurs and by the requests of the customers. Let us know your suggestions at firstname.lastname@example.org.
How much does the repair cost?
Service providers on the platform price their services themselves. The price might be affected by their expertise, location, and season. In addition to the seamstress's set price, a postage fee is charged.
How is the price of the repair determined?
The service provider has included all the costs of the service. On top of the service, there will be a postage fee. Menddie charges the service providers for 20% comission of the transactions made through the platform.
How can I pay the order?
Menddie uses these 3rd party service providers with transactions: Stripe & PayPal. They offer a wide range of available payment methods that cove all of the most common ones. The payment is processed before the actual repair takes place.
How can I know that the person repairing my clothes is professional?
Currently, Menddie only collaborates with professionals to ensure the best possible quality.
I was not happy with the service. What can I do?
Please contact email@example.com. Let's find a way together to turn your experience into a positive one. Your happiness and experience are our number one priority and thus we'll gladly sort out each and every displeasure.
I would like to collaborate with Menddie. How can I make that happen?
Please contact firstname.lastname@example.org. We are happy to explore opportunities with everyone working in the field of repairs or textiles. This is for both individuals and larger companies.
What if my package gets lost in the mail?
Luckily, there are only a handful of items that get lost in the mail in Finland. However each delivery is insured and if it gets lost, you will be refunded for the services and for the current value of your lost items.
What if the website does not work how it's supposed to?
Please contact email@example.com with details of your problem. We will resolve your problem at once. We are developing the platform and releasing new features and bug fixes every week and sometimes something might break down. As you help us resolve these problems, other customers are saved from facing similar problems.
I could not find a repair for my 3-layered special zipper jacket?
No problem, you can always use the "Get an estimate" feature. You can describe your needs and send in a photo or two. You'll receive offers specific to your situation in a matter of days. You can then proceed to purchase one of these services or alternatively skip them.
Why should I repair something if I can get a new one for the same price?
The textile industry is one of the largest global problems. Our constant need for inexpensive clothing has resulted in delivering them at the cost of human rights, our nature, and the actual quality of the goods. It has been estimated that 85% of our clothing ends up either as energy waste or in landfills. By purchasing ethical quality clothing and making sure you use them for the full life cycle, you chip in your part in solving these global issues.
When should I repair or not repair a piece of garment?
If a tear or some other problem prohibits you from using an otherwise usable piece of clothing it should be repaired then. The earlier the repair is done, the less visible it will be, and the better it lasts after.
Does the mail services cause Menddie to have a carbon footprint?
Yes, it does. However, if you compare the carbon footprint of the 200 km postal package and manufacturing a completely new piece and then global logistics of 2000km repairing this way does not seem that bad an option anymore. Menddie is dedicated to making its operations carbon neutral and even positive at some point. We start this by compensating for the emissions that are caused by our operations.
Does Menddie operate sustainably?
Yes. Sustainability in all forms is an integral part of the foundation of the company. Sustainable thinking extends from packing materials to even our office equipment that we got second hand.
How does Menddie have an impact on society?
Menddie digitalizes traditional services that have not been accessible online. These services have been very local, hard to compare, and sometimes straight misleading in terms of price. We aim to alleviate these problems. We believe and hope, that through our operations more and more people would see the value and would have the courage to try these repair services by these talented entrepreneurs. For these entrepreneurs, Menddie is enabling a larger, nation-wide customer audience, all without having the otherwise required technical skills.
I did not receive an order confirmation in my email. What do I do?
Please, contact firstname.lastname@example.org. There has occurred an odd technical error.
What is the usual delivery time?
3 to 14 days. The length of the repair process varies depending on your location and the service provider's schedule. Usually, it takes anywhere from a few hours up to a week for the service provider to fix your item.
Do I have to pay postage fees?
All postage fees are included in the order. You can see the separate cost of postage before confirming the order.
What happens if my clothing breaks down right after the repair?
Please, contact email@example.com. You'll receive a free repair free of charge.
What do I do if my order does not go through?
Please, contact firstname.lastname@example.org. There has occurred an odd technical error.
Can I purchase a gift card?
Yes. You can modify the value of the gift card to a cent and you can even choose the code yourself if you want to! Find the link in the footer.
Can I order multiple repair services at once?
Yes. Make sure that the services you order are from the same service provider. If however, you choose multiple service providers, please note that you will be requested to send separate packages.
Can I choose where I ship my clothes from?
Yes. There are over 2000 access points to choose from. Your package will return to the point that you chose during ordering.
How do I pack my clothes?
A simple plastic bag is often more than enough. If you want to play it safe, you can envelope two bags. You can use a box too. Please remember to write the activation code to the package.
I could not find a repair for my needs. What do I do?
On Menddie platform you can ask for service for your special need from the tab "Get an estimate". Here you may list your needs with a photo attached.
Sain sähköpostin, jossa pyydettiin maksamaan lisää. Mitä tämä tarkoittaa?
Palveluntarjoajilla on mahdollisuus pyytää asiakkaalta lisämaksua muutamassa tilanteessa. Mikäli asiakas on selkeästi vahingossa valinnut väärän palvelun tarpeisiinsa ja tarvittava korjaus on huomattavasti tyyriimpi toteuttaa tai vaihtoehtoisesti mikäli korjauksen aikana yrittäjä huomaa muutakin korjattavaa, voi hän tarjoutua lisämaksusta huomioimaan myös sen.